Contact Us

Have a question about your STRS Ohio Defined Benefit, Defined Contribution or Combined Plans retirement account? We're available to help.

Plan questions

Call the STRS Ohio Member Service Center at 1-888-227-7877 (Monday – Friday 8 a.m. – 5 p.m.).

Email us at ContactUs@strsoh.org (we'll respond within 48 hours)

---

Investment assistance

STRS Ohio works with Nationwide^® Retirement Solutions (NRS) to administer the defined contribution aspects of the STRS Ohio retirement plan options.

Call an NRS Retirement Specialist at 1-866-332-3342 (Monday – Thursday 8:30 a.m. – 8 p.m. and Fridays 8:30 a.m. – 6:30 p.m.)

Processing transactions and online support

If you're an STRS Ohio Defined Contribution or Combined Plan member, you can change your asset allocation online. For online support, call the NRS Service Center. For questions about this site, you can email us. If you need to have your online password reset, you must call the NRS Service Center.

Phone

1-866-332-3342 (Monday – Friday 8 a.m. – 11 p.m. and Saturday 9 a.m. – 6 p.m.)

Email

Email us at: STRSOH@nationwide.com

For general information only: You may not make any changes or access any information about your account by email. Most email is not secure and we encourage you to never provide personal information in email messages, especially information such as your Social Security number. Please note that we will get back to you within one business day.

---

Completed Selection Form

If you've decided which retirement plan is best for you, complete the Retirement Plan Selection Form included with your selection packet and mail it to:

State Teachers Retirement System of Ohio
275 E. Broad Street
Columbus, Ohio 43215-3771

If you have not received a selection packet, please call an STRS Ohio member service representative at 1-888-227-7877.

---

General information

Keep in mind that information provided by registered representatives is for informational purposes only.

Also, you may not make any changes or access any information about your account by email. Most email is not secure and we encourage you to never provide personal information in email messages, especially information like your Social Security number. We'll get back to you within 48 hours.